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1. General
1.1 City Resorts acts only as a booking agent on behalf of the
owner of the accommodation on the website and does not become a
principal in any contract made.
1.2 A binding contract between you and the owner of the
accommodation shall only be entered into upon City Resorts
issuing a confirmation as agent of the owner. There is no
contract until this confirmation has been sent to you.
1.3 If for any reason City Resorts is unable to confirm the
booking as required, City Resorts will refund any deposit paid in
full.
2. Payment
2.1 Bookings will be confirmed only a) on receipt of the
details of your credit/charge card which will be debited with 20%
of the total invoice payable, or b) on receipt of a deposit of
20% of the total invoice payable, or c) if the booking is being
made within 28 days of the arrival date, the full invoice amount
payable.
2.2 A booking fee of stg£3 per confirmed booking is payable
at the time of booking.
2.3 The balance of the invoice amount must be paid to City
Resorts 28 days prior to the arrival date.
2.4 If the balance is not paid-in-full 28 days prior to the
arrival date, the right is reserved to cancel the booking, in
which case the deposit is forfeit.
2.5 Receipt of a deposit shall not constitute the confirmation
of a booking.
2.6 Payments should be made to City Resorts at our head office
address. Payments should be made by cheque, credit card, debit
card or by Sterling Bank Draft.
3. Cancellation
3.1 Any cancellation must be sent to City Resorts and must be
made by the person who made the booking. The effective date of
the cancellation will be the date that the instructions are
received by City Resorts via post, e-mail or fax.
3.2 If the booking is cancelled the following cancellation
charges apply:
| Days before arrival date |
Cancellation charge |
| More than 28 days |
Loss of deposit |
| 16 - 28 days |
50% of invoice total |
| 8 - 15 days |
75% of invoice total |
| Less than 8 days |
100% of invoice total |
A minimum cancellation charge of stg£50 applies.
4. Alternative accommodation
4.1 City Resorts reserves the right to refuse any booking
without stating any reason or to cancel, modify or alter
arrangements made by you.
4.2 In the unlikely event that the accommodation ceases to be
available for the period of the booking, City Resorts will
endeavour to arrange alternative accommodation of a similar type
and placed in a similar location to that originally booked. If
the alternative accommodation is not acceptable to you all monies
paid shall be refunded to you, whereupon all liability of the
owner and City Resorts shall cease.
5. Ownership of the accommodation
5.1 City Resorts in most instances does not own or operate the
accommodation and accordingly its use is subject to the terms and
conditions of each of the accommodation owners.
5.2 On rare occasions an owner may request a refundable
security deposit at time of arrival. Where this is the case you
are entitled to request an inventory of contents on arrival and
to expect the full return of the deposit providing nothing is
broken or damaged at the end of the stay.
5.3 All accommodation offered are used as short stay
accommodation and are therefore exempt from security of tenure
under the Rent Acts.
6. Party size
6.1 The number of persons using the accommodation shall not
exceed the maximum number stated at the time of booking unless
agreed between you and City Resorts prior to the arrival date.
6.2 Sub-letting, sharing or assignment is not permitted.
7. Your responsibilities
7.1 You are responsible for the accommodation during the
period of your stay and you are expected to take reasonable care
of it.
7.2 All equipment, utensils, etc., must be left clean and tidy
at the end of the stay. In the unfortunate event of damage or
breakage, the owner of the accommodation, or City Resorts, should
be notified. All damages and breakages are your legal
responsibility and their replacement cost will be payable on
demand.
7.3 You are expected to leave the accommodation in the same
state of cleanliness, general repair and order in which it was
found. An additional charge may be made if extra cleaning is
required.
8. Services
8.1 You undertake to pay all charges for gas and electricity,
for coal or other fuel and for all telephone calls/communications
used during any occupancy, if this is specified on
the website accommodation details.
9. Access
9.1 The owner or his representitive shall be allowed access to
the accommodation at any reasonable time during your occupancy.
10. Losses
10.1 City Resorts cannot accept liability for any loss, damage
or expenses of any kind sustained by you or any member of your
party in connection with the accommodation, whatever the cause
may be, including negligence, except where such loss, damage or
additional expense is the result of proven negligence of City
Resorts.
11. Website accuracy
11.1 The information contained in this website is given in
good faith and is believed to be accurate at time of loading. If
the accommodation owner advises City Resorts of alterations, City
Resorts will endeavour to advise you accordingly. If the
alterations prove unacceptable to you then City Resorts will
endeavour to arrange acceptable alternative accommodation, or
make a refund of all monies paid.
11.2 Whilst every care has been taken to ensure accuracy in
the information on the City Resorts website, City Resorts cannot
accept responsibility for errors or omissions in material
supplied for inclusion. Where such are brought to the attention
of City Resorts they will be amended or corrected as soon as
practicably possible.
12. Complaints
12.1 On very few occasions something may go wrong. The legal
agreement in respect of your accommodation is between you and the
accommodation owner. City Resorts cannot accept any
responsibility for failure by either party to observe any
agreement. If any problems do arise during your stay you should
contact the owner immediately. If the matter is not resolved you
should inform City Resorts as soon as possible. Complaints not
reported at the time cannot be entertained subsequently and it is
regretted that no correspondence can be entered into in the case
of complaints made after departure when it will be appreciated
that it is quite impossible for them to be effectively
investigated.
13. Warranties
13.1 City Resorts does not warrant and is in no way
responsible for the accuracy of any verbal information given or
statements made by its servants or agents.
14. Legal
14.1 City Resorts cannot accept liability for happenings
outside its reasonable control, such as the breakdown of domestic
appliances, plumbing, wiring, temporary infestation of pests,
damage resulting from exceptional weather conditions, or owners
negligence resulting in loss, injury or accident.
15. Comments
Please contact cityresorts.com with your comments on the
general service you experienced. Your compliments will be
appreciated and your constructive criticisms will be helpful in
ensuring an even better service in the future.
The information on this website including these terms
and conditions supercedes all previous information and terms and
conditions.
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